Cancellation policy
Purchase Options & Cancellation Policy
Some products on Pierce & Tell may be available as pre-orders or special purchase options. This policy explains how cancellations and changes work for such orders.
1. General Order Cancellation
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Orders can be cancelled or modified only before they are dispatched.
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Once an order has been processed or shipped, it cannot be cancelled.
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For eligible returns or exchanges, please refer to our Returns & Refund Policy.
2. Pre-Orders
Pre-orders are products that are currently out of stock or scheduled for future release.
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Pre-order timelines will be clearly mentioned on the product page.
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Payment may be collected in full or partially at the time of checkout.
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Pre-orders cannot be cancelled once placed, as items are made, sourced, or reserved specifically for you.
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Dispatch timelines for pre-orders may differ from regular products and are estimates only.
In rare cases where a pre-order cannot be fulfilled due to issues from our end, an appropriate resolution will be offered at our discretion.
3. Changes to Orders
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Requests to change order details (such as size or address) must be made before dispatch.
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Changes are subject to availability and confirmation from our team.
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Once dispatched, no changes can be made.
4. No “Try Before You Buy”
Pierce & Tell does not offer try-before-you-buy services due to the hygienic nature of body piercing jewelry.
5. Important Notes
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All timelines mentioned are estimates and may vary due to production, courier delays, or unforeseen circumstances.
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Pierce & Tell reserves the right to cancel or refuse any order in cases of product unavailability, pricing errors, or suspected misuse.
For any questions related to purchase options or cancellations, please contact us at:
📧 pierceandtellofficl@gmail.com